You can subscribe to our monthly plan(C$29.99/month) or 3-month plan(C$399.99/3 month).

If you miss your appointment, it will automatically end after 30 minutes. Please make a new appointment.

Your appointment was cancelled because your symptoms are outside of our scope of service. If your consultation is not accepted initially, you can submit a new request, another healthcare provider may be able to help. If you have any additional questions, you can email us at support@medicalmd.ca.

Yes. We will match you up with the provider that is the best fit for you.

Yes. If you request it or your doctor recommends you see the doctor in person, your visit appointment will be arranged. The doctor will visit your place.

Yes. We can refer you to specialists across B.C. We provide you with access to top specialists.

Yes. Our doctors are happy to write you a digital sick note for work or school if necessary.

We make it easy to request and renew prescriptions. your doctor can prescribe your necessary prescriptions.

If your prescription is from Medi-Call, you’ll have to submit another consultation request to speak with a provider for a new prescription. We can be reached via: Contact us button in the mobile app Email address: info@medicallmd.ca Phone: 778-883-6334

Through our partnerships, we can send you a lab or imaging requisition to get the test done at a location most convenient to you.

Yes. If your doctor believes that a lab test would be beneficial for you, they can order a lab test for you. After receiving the lab order, you’ll visit a lab location, have your lab test(s) run, and the results should be sent to you from Medi-Call within 3-5 business days.

Medi-Call allows you to receive medical care for yourself or a child(under 18 years old). Family plans coming soon!

Once you are logged into the app, please click on the “gear” icon, located in the bottom right of the screen, and you can edit your account.

Payment will be made at Google Play Store and Apple Store. Please check the Google Play Store and Apple Store sites for detailed payment information.

We are sorry to hear you're having trouble with our app. Below are some useful techniques which often help in situations like this: Double-check that you are using a supported device. Restart your device - It may seem a bit silly, but it does help clear up a number of minor issues. Double check your internet connection - ensure that you are connected to a strong Wi-Fi connection for the best possible experience.- Run a speed test at: www.speedof.me or www.speedtest.net to ensure your connection meets our minimum requirements. You need a download speed of 3mbps or better, and an upload speed of 1.5mbps or better, in order to maintain a stable connection with our service.- If your speed results are lower than the above recommended, or your connection still is not successful, try Cellular. If your device is compatible, but you aren't able to get a good Wi-Fi connection, using your cellular connection may be an option. Just make sure you reboot prior to calling in on a cellular connection. We recommend this step in areas with strong LTE/4G coverage. Reinstall the app - sometimes your phone can experience a hiccup during the installation and cause the app to not run properly. Reinstalling should rule this out as an issue. If after trying the above tips, you are still unable to run the app, please contact our Customer Support team and they will assist you further.

We currently support Android and iOS enabled devices. This includes tablets, as well as smartphones. For Android, you must have Android 4.4 or newer to install our app For iOS, you must have iOS 11 or newer installed. Additionally, your iPhone must be a model 5S or newer

You can subscribe for Three months or One year, Our price is $499.99(3 month).

If you miss your appointment, it will automatically end after 30 minutes. Please make a new appointment.

Your appointment was cancelled because your symptoms are outside of our scope of service. If your consultation is not accepted initially, you can submit a new request, another healthcare provider may be able to help. If you have any additional questions, you can email us at support@medicalmd.ca.

Yes. We will match you up with the provider that is the best fit for you.

Yes. If you request it or your doctor recommends you see the doctor in person, your visit appointment will be arranged. The doctor will visit your place.

Yes. We can refer you to specialists across B.C. We provide you with access to top specialists.

Yes. Our doctors are happy to write you a digital sick note for work or school if necessary.

We make it easy to request and renew prescriptions. your doctor can prescribe your necessary prescriptions.

If your prescription is from Medi-Call, you’ll have to submit another consultation request to speak with a provider for a new prescription. We can be reached via: Contact us button in the mobile app Email address: info@medicallmd.ca Phone: 778-883-6334

Through our partnerships, we can send you a lab or imaging requisition to get the test done at a location most convenient to you.

Yes. If your doctor believes that a lab test would be beneficial for you, they can order a lab test for you. After receiving the lab order, you’ll visit a lab location, have your lab test(s) run, and the results should be sent to you from Medi-Call within 3-5 business days.

Medi-Call allows you to receive medical care for yourself or a child(under 18 years old). Family plans coming soon!

Once you are logged into the app, please click on the “gear” icon, located in the bottom right of the screen, and you can edit your account.

Payment will be made at Google Play Store and Apple Store. Please check the Google Play Store and Apple Store sites for detailed payment information.

We are sorry to hear you're having trouble with our app. Below are some useful techniques which often help in situations like this: Double-check that you are using a supported device. Restart your device - It may seem a bit silly, but it does help clear up a number of minor issues. Double check your internet connection - ensure that you are connected to a strong Wi-Fi connection for the best possible experience.- Run a speed test at: www.speedof.me or www.speedtest.net to ensure your connection meets our minimum requirements. You need a download speed of 3mbps or better, and an upload speed of 1.5mbps or better, in order to maintain a stable connection with our service.- If your speed results are lower than the above recommended, or your connection still is not successful, try Cellular. If your device is compatible, but you aren't able to get a good Wi-Fi connection, using your cellular connection may be an option. Just make sure you reboot prior to calling in on a cellular connection. We recommend this step in areas with strong LTE/4G coverage. Reinstall the app - sometimes your phone can experience a hiccup during the installation and cause the app to not run properly. Reinstalling should rule this out as an issue. If after trying the above tips, you are still unable to run the app, please contact our Customer Support team and they will assist you further.

We currently support Android and iOS enabled devices. This includes tablets, as well as smartphones. For Android, you must have Android 4.4 or newer to install our app For iOS, you must have iOS 11 or newer installed. Additionally, your iPhone must be a model 5S or newer